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Date of publication of this Policy: 08/05/2018

ENTITY RESPONSIBLE FOR DATA PROCESSING

Contact information for the entity responsible: BE LIVE HOTELS, S.L.U., CIF B38674792 and registered address at C/Aguilar y Quesada, 1 - 38400 Santa Cruz de Tenerife - Tenerife - Spain. (hereinafter BE LIVE)

Contact information for the Data Protection Officer: they can be contacted via the postal address stated above and/or via email: delegadopd@globalia.com.

POLICY REACH

When you access and use this website or use any other media which implies the use of personal data you commit to accept this Privacy Policy as well as the provisions contained in the Legal Conditions and Cookie Policy.

At BE LIVE we provide you all the necessary information so that, once you have filled in your personal data, you can easily access the Privacy Policy and any other relevant information concerning Data Protection.

DATA PROCESSING PURPOSES

What do we use your personal data for?

We collect the personal information necessary in order to manage and maintain some of our services, as well as for other purposes as set out in this Privacy Policy.

BE LIVE uses your personal data for the following purposes:

CONTRACTUAL: To contract, maintain and review the fulfilment of the products and services BE LIVE contracts.
CONSENT: For any commercial activity carried out which entails creating profiles based on personal preference, be they for our own products or those of a third party and via any medium, including online or via telephone.
LEGITIMATE INTEREST: (i) To launch commercial activity, as well as product and services recommendations which take your previous purchases or interests into account. (ii) Also, for the prevention, investigation and detection of fraud. (iii) To record your voice to maintain quality of service and use the recordings as evidence, both in a legal and non-legal setting.

On what occasions do we request personal data through our website?

When a client registers for the BE LIVE newsletter.
When the client requests any of the services and/or products that we offer.
When managing applications from candidates applying to work with us. In this case the data collection is carried out through Globalia Group's employment platform https://www.globalia.com/es/empleo.
To respond to any enquiries and complaints that we receive.

How do we use the personal information we collect?

We use it to promote and send information about our services if you have requested this.
To manage our mailing list, send newsletters, promotions and related offers.
To manage the sale of our services and any other product described on our website.
To provide customer service and follow-up services.

How long will we store your information for?

The length of time for which we will store your personal data varies according to the service you end up contracting. In any case, we will keep your data for the duration of our contractual relationship with you. Once this relationship has come to an end, your data will remain blocked during the statutory time indicated by the obligations which arise as a result of the data processing and/or the legal period applicable, remaining subject to the competent authorities with regards to any possible liabilities which may arise as a result of the data processing.

LEGITIMISATION

The lawful basis for us processing your data is so that we can provide the information or services you have requested.

In other cases, it may be necessary for the execution of a contract you enter into with us or be based on a legitimate interest to attend to a fundamental right as we describe in section III.

In each of these cases, you will have full rights over your personal data and the use of the same and you will be able to exercise these rights at any time.

Under no circumstances will we pass your data onto third parties without previously informing you and requesting your permission to do so.

The collection of your personal data is compulsory in order for us to be able to contact you and respond to your request. Failure to provide the personal information requested or to accept the present privacy policy will result in you being unable to subscribe and we will be unable to process your requests.

RECIPIENTS

Who do we transfer your data to?

Relevant public authorities, the Inland Revenue, State Security Departments, Judges and Tribunals, when BE LIVE has the legal obligation to do so.
In addition, BE LIVE partners with some third-party service providers who have access to your personal information and who process the data mentioned in the name of and on behalf of BE LIVE as a result of their provision of services.

Specifically, including and not limited to, the afore-mentioned providers carry out their services in the following sectors: logistics services, agencies, aerial, fraud prevention, commercial communication, legal advisory, multi-discipline professional service companies, maintenance-related companies, technology-provider companies, physical security companies and call-centre companies.

Under no circumstances will your personal data be shared with third-parties without having previously obtained your consent to do so, unless providing your data is necessary in order to maintain our relationship with you, as well as in cases as listed in the data protection regulations which are valid at the time.

DATA PROTECTION RIGHTS

How can I exercise my rights?

You can contact us in writing by sending a letter to BE LIVE's registered address or to the following email address: delegadopd@globalia.com, including in both cases a photocopy of your ID card or similar ID document, to exercise the following rights:

Right to request access to the personal data: you may ask BE LIVE if the company is using your data.
Right to rectify, or to eliminate the same.
Right to oppose the processing of your data: BE LIVE will stop using your data in the way you specify, except if they have to continue using it in order to exercise or defend any possible claims.
Right to data portability: if you would like your data to be processed by another entity, BE LIVE will provide data portability to the new entity responsible.
Right to request the limitation of its treatment, in which case the data will only be kept by BE LIVE for defence purposes against potential claims.
The possibility of withdrawing your consent: if your consent was given for a specific purpose, you have the right to withdraw that consent at any time, without this having any effect on the legality of the data processing prior to the withdrawal of consent.

In any case, we provide you with a form which will allow you to exercise the afore-mentioned rights easily and quickly by contacting the Data Protection Officer at the address above

How can I make a complaint at the Data Protection Authority?

If a user thinks that there is a problem with the way in which BE LIVE is managing his/her data, they can direct their complaints to the Data Protection Officer or to the corresponding data protection monitoring authority being Spanish Data Protection Agency the relevant authority in Spain.

SEGURIDADSECURITY

At BE LIVE we maintain the highest levels of security as required by Law in order to protect your personal information from fortuitous loss and unauthorised access, processing or sharing, considering the condition of the technology, the nature of the data stored and the risks which it is subjected to. When we receive your data, we use rigorous security procedures and functions to avoid any unauthorised access.

The actions described in this section and destined to guaranteeing an adequate level of security for the risk detected will include, if deemed necessary, the following measures:

Personal data pseudonymization and encryption.
Measures which are able to guarantee the permanent confidentiality, integrity, availability and resilience of the data processing systems and services.
Measures able to quickly restore availability and access to personal data in the event of a physical or technical incident.
The existence of a regular verification and evaluation process which measures the efficiency of the technical and organisational measures used to guarantee the security of the data processing.
Periodical evaluation of the risk of destruction, loss or accidental or illegal alteration of the personal information sent, stored or processed in a different way, or the unauthorised communication of or access to said data.
Measures to guarantee that any person acting under the authority of BE LIVE and who has access to personal data, can only use said data following BE LIVE's instructions.

CONFIDENTIALITY

The personal data which may be collected will be used with absolute confidentiality, and we commit to keep it secret and guarantee our duty to store it using all methods necessary to avoid its alteration, loss and unauthorised treatment or access, in accordance with what is set out in the applicable legislation.

LIABILITY

The user will be held solely responsible if they fill in any forms using information which is false, inaccurate, incomplete or out-of-date.

COOKIES

Our website uses 'cookies' to collect information on the way in which the Website is used. If you would like to obtain more detailed information on how BE LIVE uses cookies, please read ourCookie Policy.

System	Name	Expiration	Functionality
belivehotels.com	BELIVEHOTELS	30 minutes	Required to identify the user's session in order to be able to carry out the booking process and the proper performance of the website in general
belivehotels.com	lskjer83k403f	1 year	Used to identify the logged-in member account
belivehotels.com	C_PC	1 year	Cookie used to remember consent to process information for preferences or customisation
belivehotels.com	C_PM	1 year	Cookie used to remember consent to process information for analysis or statistics
belivehotels.com	C_PA	1 year	Cookie used to remember consent to process information for advertising
belivehotels.com	C_PBA	1 year	Cookie used to remember consent to process information for behavioural advertising

System	Name	Expiration	Functionality
The Hotel Networks	thn_id	2 years	This cookie is created to identify users with a unique ID composed of a hexadecimal character carriage. This cookie is used to identify the user during his/her next visit to the hotel's website or other hotels in the network. This cookie allows for an analysis of the user experience.
Pushtech	psh_ctid	Session	Used to link the browser to a contact on the PUSHTech platform
Pushtech	psh_cpid	Session	Used to link the current page to an open campaign on the PUSHTech platform

System	Name	Expiration	Functionality
Google Analytics	_ga	2 years	Used to distinguish users.
Google Analytics	_gid	24 hours	Used to distinguish users.
Google Analytics	_gat	1 minute	Used to limit the percentage of applications. If Google Analytics has been set up through Google Tag Manager, this cookie will be called _dc_gtm_..
Google Analytics	AMP_TOKEN	From 30 seconds to 1 year	It includes a token that can be used to retrieve a customer ID from the AMP Client ID service. Other possible values indicate disqualifications, ongoing requests or errors obtained when retrieving an ID from the AMP Client ID service.
Google Analytics	_gac_"property-id"	90 days	Includes campaign information relating to the user.
Google Analytics	__utma	2 years from the configuration or update	Used to distinguish between users and sessions. The cookie is created when the JavaScript library is executed and there are no __utma cookies. The cookie is updated every time data is sent to Google Analytics.
Google Analytics	__utmt	10 minutes	Used to limit the percentage of applications.
Google Analytics	__utmb	30 minutes from the configuration or update	Used to determine new sessions or visits. The cookie is created when the JavaScript library is executed and there are no __utmb cookies. The cookie is updated every time data is sent to Google Analytics.
Google Analytics	__utmc	End of the browser session	Not used on ga.js. Configured to interact with urchin.js. Previously, this cookie worked with the __utmb cookie to determine whether the user was in a new session or visit.
Google Analytics	__utmz	6 months from the configuration or update	Stores the traffic source or campaign that explains how the user has arrived on the website. The cookie is created when the JavaScript library is run and is updated each time data is sent to Google Analytics.
Google Analytics	__utmv	2 years from the configuration or update	It is used to store custom variable data at the visitor level. This cookie is created when a programmer uses the _ setCustomVar method with a custom variable at the visitor level. It was also used for the_setVar method, which is no longer available. The cookie is updated every time data is sent to Google Analytics.
Google Analytics	__utmx	18 months	It is used to determine the user's inclusion in an experiment.
Google Analytics	__utmxx	8 months	It is used to determine the expiration of the experiments that a user has been included in.
Google Analytics	_gaexp	It depends on the duration of the experiment, but it usually takes 90 days	It is used to determine the inclusion of a user in an experiment and the expiration of the experiments that he/she participates in.
Google Optimize	_opt_awcid	24 hours	It is used for campaigns associated with Google Ads Customer IDs.
Google Optimize	_opt_awmid	24 hours	It is used for campaigns associated with Google Ads Campaign IDs.
Google Optimize	_opt_awgid	24 hours	It is used for campaigns associated with Google Ads ad group IDs.
Google Optimize	_opt_awkid	24 hours	It is used for campaigns associated with Google Ads Criteria IDs.
Google Optimize	_opt_utmc	24 hours	Stores the latest utm_campaign query parameter.

System	Name	Expiration	Functionality
Affilired	aw8062	30 days	.awin1.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.
Affilired	CT	28 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the last click of 3os pixels on the pages of the advertiser
Affilired	EBFC	7 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the daily frequency limit for expandable banners
Affilired	SR	1 day	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Sequential information - contains total impressions, daily impressions, total clicks, daily clicks and the date of the last impression
Affilired	DATA34018	30 days	.shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	MERCHANT34018	30 days	.shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	__tdat5595	30 days	.tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	pi	7 days	.tradetracker.net Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.
Affilired	__tdat32266	30 days	.tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	__tdat7344	30 days	.tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	__tdat5699	30 days	.tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	data	14 days	dc.flxads.com Coverage: All pages This cookie is used by the 3os platform for creating dynamic content. It contains the data of the products last displayed to the user.
Affilired	Ans3, check, dbm1, r	2 days	go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains information on the synchronisation status of the ID cookie. Synchronising this ID allows our data management platform to use your data outside of our operations platform.
Affilired	id	2 years	go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains the ID of a cookie used by this platform. Synchronising this ID allows our data management platform to use your data outside of our operations platform.
Affilired	acb	90 days	.adnxs.com Coverage: All pages Cookies that begin with acb contain a unique value for a particular ad, and are used to tell the platform which ad to display and mark that it has been displayed, for reporting and billing purposes.
Affilired	anj	90 days	.adnxs.com Coverage: All pages This cookie contains information on whether the cookie ID is synchronised with our partners. Synchronising IDs allows our partners to use their data outside of the Platform.
Affilired	icu	90 days	.adnxs.com Coverage: All pages This cookie is used to select ads and limit the number of times the user sees a particular one. It contains information such as the number of times an ad has been viewed, how recent it has been seen and how many ads have been viewed in total.
Affilired	"journey ID"	Session	.adnxs.com Coverage: All pages This cookie is used to anonymously identify a user's browser session
Affilired	uuid2	90 days	.adnxs.com Coverage: All pages This cookie contains a unique random number that allows the platform to recognise the browser and device. It is compared with certain data – such as interest segments and advertising history shown in the browser or device – provided by customers or third parties and stored in the Platform. This information is used to select ads to be displayed by the Platform, to measure their performance and to allocate payment for these ads. In addition, to allow customers to use non-PII (Personal Intent Information) data that is collected outside of the platform or acquired by third parties, this cookie is sometimes paired with customers or other third-party cookies that contain such non-PII data.
Affilired	_ngid	1 year	adgenie.co.uk Coverage: All pages This cookie contains an anonymous numerical identifier. It is used to link the anonymous product code in DB with the anonymous user to suggest products of interest. It does not collect identifiable personal information.
Affilired	wgc	30 days	.webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	wgs	Session	.webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	wgdc	Session	.webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	wgi	30 days	.webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	5596.sol	30 days	.webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Afilired	TPV_4006	2 days	.affilired.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made.
Afilired	4006_stat	60 seconds	.affilired.com Coverage: All pages Identify the user for a short period (1 minute) to avoid duplication in the registration of visits from the same device.
Afilired	TPC	14 days	.adform.net .adformdsp.net Coverage: All pages It identifies whether the user accepts third-party cookies 1 - Accepted cookies 3 - Opt-out
Afilired	uid	60 days	.adform.net .adformdsp.net Coverage: All pages Unique identifier
Afilired	C	60 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net Coverage: All pages It identifies whether the user accepts cookies. 1 - Accepted cookies 3 - Opt-out
Afilired	token	Session	.adform.net .adformdsp.net Coverage: All pages Opt-out security token
Afilired	cid	60 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Coolie id (legacy) – same as uid.
Afilired	GCM	1 day	.adform.net .adformdsp.net Coverage: All pages It identifies whether it is necessary to check the existence of a match with the partner's cookie 1 - Accepted cookies 3 - Opt-out
Afilired	ACD	540 days	.affilired.com Coverage: All pages Identify the user in a deterministic way between multiple devices
Afilired	sess	Session	.adnxs.com Coverage: All pages This session cookie contains a non-unique numerical value: '1'. It is used by the Platform to verify whether the browser accepts AppNexus cookies.
Afilired	_afflrdmlc4006	30 days	Your domains Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	4006	30 days	.affilired.com Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made.
Affilired	EBFCD	7 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Identify the daily frequency limit for expandable banners
Affilired	otsid	2 years	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Specific Opt-out of the Advertiser
Affilired	CFFC	7 days	track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Frequency limit for composite banners