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Technical cookies
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We use our own cookies that we send to the user's terminal equipment from a computer or domain managed by us and from which the service requested by the user is provided.
System | Name | Expiration | Functionality |
---|---|---|---|
belivehotels.com | BELIVEHOTELS | 30 minutes | Required to identify the user's session in order to be able to carry out the booking process and the proper performance of the website in general |
belivehotels.com | lskjer83k403f | 1 year | Used to identify the logged-in member account |
belivehotels.com | C_PC | 1 year | Cookie used to remember consent to process information for preferences or customisation |
belivehotels.com | C_PM | 1 year | Cookie used to remember consent to process information for analysis or statistics |
belivehotels.com | C_PA | 1 year | Cookie used to remember consent to process information for advertising |
belivehotels.com | C_PBA | 1 year | Cookie used to remember consent to process information for behavioural advertising |
Preferences or customisation
Those that, processed by us or by third parties, allow us to remember information so that the user can access the service with certain characteristics, which can differentiate their experience from that of other users.
System | Name | Expiration | Functionality |
---|---|---|---|
The Hotel Networks | thn_id | 2 years | This cookie is created to identify users with a unique ID composed of a hexadecimal character carriage. This cookie is used to identify the user during his/her next visit to the hotel's website or other hotels in the network. This cookie allows for an analysis of the user experience. |
Pushtech | psh_ctid | Session | Used to link the browser to a contact on the PUSHTech platform |
Pushtech | psh_cpid | Session | Used to link the current page to an open campaign on the PUSHTech platform |
Analysis or measurement
Those that, processed by us or third parties, allow us to monitor and analyse the behaviour of users of the websites to which they are linked, including the quantification of advertisement impact.
System | Name | Expiration | Functionality |
---|---|---|---|
Google Analytics | _ga | 2 years | Used to distinguish users. |
Google Analytics | _gid | 24 hours | Used to distinguish users. |
Google Analytics | _gat | 1 minute | Used to limit the percentage of applications. If Google Analytics has been set up through Google Tag Manager, this cookie will be called _dc_gtm_. |
Google Analytics | AMP_TOKEN | From 30 seconds to 1 year | It includes a token that can be used to retrieve a customer ID from the AMP Client ID service. Other possible values indicate disqualifications, ongoing requests or errors obtained when retrieving an ID from the AMP Client ID service. |
Google Analytics | _gac_"property-id" | 90 days | Includes campaign information relating to the user. |
Google Analytics | __utma | 2 years from the configuration or update | Used to distinguish between users and sessions. The cookie is created when the JavaScript library is executed and there are no __utma cookies. The cookie is updated every time data is sent to Google Analytics. |
Google Analytics | __utmt | 10 minutes | Used to limit the percentage of applications. |
Google Analytics | __utmb | 30 minutes from the configuration or update | Used to determine new sessions or visits. The cookie is created when the JavaScript library is executed and there are no __utmb cookies. The cookie is updated every time data is sent to Google Analytics. |
Google Analytics | __utmc | End of the browser session | Not used on ga.js. Configured to interact with urchin.js. Previously, this cookie worked with the __utmb cookie to determine whether the user was in a new session or visit. |
Google Analytics | __utmz | 6 months from the configuration or update | Stores the traffic source or campaign that explains how the user has arrived on the website. The cookie is created when the JavaScript library is run and is updated each time data is sent to Google Analytics. |
Google Analytics | __utmv | 2 years from the configuration or update | It is used to store custom variable data at the visitor level. This cookie is created when a programmer uses the _ setCustomVar method with a custom variable at the visitor level. It was also used for the_setVar method, which is no longer available. The cookie is updated every time data is sent to Google Analytics. |
Google Analytics | __utmx | 18 months | It is used to determine the user's inclusion in an experiment. |
Google Analytics | __utmxx | 8 months | It is used to determine the expiration of the experiments that a user has been included in. |
Google Analytics | _gaexp | It depends on the duration of the experiment, but it usually takes 90 days | It is used to determine the inclusion of a user in an experiment and the expiration of the experiments that he/she participates in. |
Google Optimize | _opt_awcid | 24 hours | It is used for campaigns associated with Google Ads Customer IDs. |
Google Optimize | _opt_awmid | 24 hours | It is used for campaigns associated with Google Ads Campaign IDs. |
Google Optimize | _opt_awgid | 24 hours | It is used for campaigns associated with Google Ads ad group IDs. |
Google Optimize | _opt_awkid | 24 hours | It is used for campaigns associated with Google Ads Criteria IDs. |
Google Optimize | _opt_utmc | 24 hours | Stores the latest utm_campaign query parameter. |
Advertising
Those that, treated by us or by third parties, store information about user behaviour.
System | Name | Expiration | Functionality |
---|---|---|---|
Google Adwords | AdWords | 30 days | Monitor sales and other advertisement conversions |
_fbc | 2 years | Advertising features (such as audiences, conversions, targeting and optimisation) and Facebook Analytics data. | |
_fbp | 3 months | Analytics: track sales and other ad conversions. |
Behavioural advertising
Those that, processed by us or third parties, store information about the behaviour of users obtained through the continuous observation of their browsing habits, which allows us to develop a specific browsing profile of users in order to show them relevant adverts.
System | Name | Expiration | Functionality |
---|---|---|---|
Affilired | aw8062 | 30 days | .awin1.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made. |
Affilired | CT | 28 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the last click of 3os pixels on the pages of the advertiser |
Affilired | EBFC | 7 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages It identifies the daily frequency limit for expandable banners |
Affilired | SR | 1 day | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Sequential information - contains total impressions, daily impressions, total clicks, daily clicks and the date of the last impression |
Affilired | DATA34018 | 30 days | .shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | MERCHANT34018 | 30 days | .shareasale.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | __tdat5595 | 30 days | .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | pi | 7 days | .tradetracker.net Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made. |
Affilired | __tdat32266 | 30 days | .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | __tdat7344 | 30 days | .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | __tdat5699 | 30 days | .tradetracker.net Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | data | 14 days | dc.flxads.com Coverage: All pages This cookie is used by the 3os platform for creating dynamic content. It contains the data of the products last displayed to the user. |
Affilired | Ans3, check, dbm1, r | 2 days | go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains information on the synchronisation status of the ID cookie. Synchronising this ID allows our data management platform to use your data outside of our operations platform. |
Affilired | id | 2 years | go.flx1.com Coverage: All pages This cookie is used by a 3os data management platform. It contains the ID of a cookie used by this platform. Synchronising this ID allows our data management platform to use your data outside of our operations platform. |
Affilired | acb | 90 days | .adnxs.com Coverage: All pages Cookies that begin with acb contain a unique value for a particular ad, and are used to tell the platform which ad to display and mark that it has been displayed, for reporting and billing purposes. |
Affilired | anj | 90 days | .adnxs.com Coverage: All pages This cookie contains information on whether the cookie ID is synchronised with our partners. Synchronising IDs allows our partners to use their data outside of the Platform. |
Affilired | icu | 90 days | .adnxs.com Coverage: All pages This cookie is used to select ads and limit the number of times the user sees a particular one. It contains information such as the number of times an ad has been viewed, how recent it has been seen and how many ads have been viewed in total. |
Affilired | "journey ID" | Session | .adnxs.com Coverage: All pages This cookie is used to anonymously identify a user's browser session |
Affilired | uuid2 | 90 days | .adnxs.com Coverage: All pages This cookie contains a unique random number that allows the platform to recognise the browser and device. It is compared with certain data – such as interest segments and advertising history shown in the browser or device – provided by customers or third parties and stored in the Platform. This information is used to select ads to be displayed by the Platform, to measure their performance and to allocate payment for these ads. In addition, to allow customers to use non-PII (Personal Intent Information) data that is collected outside of the platform or acquired by third parties, this cookie is sometimes paired with customers or other third-party cookies that contain such non-PII data. |
Affilired | _ngid | 1 year | adgenie.co.uk Coverage: All pages This cookie contains an anonymous numerical identifier. It is used to link the anonymous product code in DB with the anonymous user to suggest products of interest. It does not collect identifiable personal information. |
Affilired | wgc | 30 days | .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | wgs | Session | .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | wgdc | Session | .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | wgi | 30 days | .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | 5596.sol | 30 days | .webgains.com Coverage: Sales confirmation page You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Afilired | TPV_4006 | 2 days | .affilired.com Coverage: Sales confirmation page You can collect anonymised information on the displayed banners, including the display page, as well as on purchases or transactions made. |
Afilired | 4006_stat | 60 seconds | .affilired.com Coverage: All pages Identify the user for a short period (1 minute) to avoid duplication in the registration of visits from the same device. |
Afilired | TPC | 14 days | .adform.net .adformdsp.net Coverage: All pages It identifies whether the user accepts third-party cookies 1 - Accepted cookies 3 - Opt-out |
Afilired | uid | 60 days | .adform.net .adformdsp.net Coverage: All pages Unique identifier |
Afilired | C | 60 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net Coverage: All pages It identifies whether the user accepts cookies. 1 - Accepted cookies 3 - Opt-out |
Afilired | token | Session | .adform.net .adformdsp.net Coverage: All pages Opt-out security token |
Afilired | cid | 60 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Coolie id (legacy) – same as uid. |
Afilired | GCM | 1 day | .adform.net .adformdsp.net Coverage: All pages It identifies whether it is necessary to check the existence of a match with the partner's cookie 1 - Accepted cookies 3 - Opt-out |
Afilired | ACD | 540 days | .affilired.com Coverage: All pages Identify the user in a deterministic way between multiple devices |
Afilired | sess | Session | .adnxs.com Coverage: All pages This session cookie contains a non-unique numerical value: '1'. It is used by the Platform to verify whether the browser accepts AppNexus cookies. |
Afilired | _afflrdmlc4006 | 30 days | Your domains Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | 4006 | 30 days | .affilired.com Coverage: All pages You can collect anonymous information about browsing, including the origin of the visit, as well as purchases or transactions made. |
Affilired | EBFCD | 7 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Identify the daily frequency limit for expandable banners |
Affilired | otsid | Indefinite | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Specific Opt-out of the Advertiser |
Affilired | CFFC | 7 days | track.adform.net server.adform.net adx.adform.net server.adformdsp. net .adformdsp.net Coverage: All pages Frequency limit for composite banners |
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Be Live Collection Marrakech Adults Only
5* All Inclusive Adults Only Hotel in Marrakech
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Enjoy an All Inclusive stay in Marrakech for adults only!
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Find your perfect holiday hotel in accordance with the destination of your choice, or your interests.
Hotels in Spain
Apartamentos Be Smart Florida Plaza Be Live Experience Orotava Be Live Adults Only Tenerife
Hotels in Morocco
Hotels in Spain
Adults Only
Modern hotels where the predominating atmosphere is for couples, friends, and adults that want to enjoy the absolute relaxation offered by the facilities in these premium-location hotels. Exquisite restaurants, total relaxation and exclusive discretion are the most important elements in this concept.
Collection Resorts
Five-star hotels. The top of the Be Live range--modern, comfortable, with superior service, VIP areas… tailor-made products with the finest tastes in mind.
City Center
City hotels, located in strategic points in the urban center of main cities or near the airport. Aimed towards professionals as much as tourists.
Be Smart
For those who want to enjoy more economical vacations, but always with the characteristic quality that we are known for. Simple, economical hotels that are secure within the guarantee of an industry leader.
Experience Hotels
4-star and 4-star plus hotels, aimed at all sectors--couples, families, friends, or professional groups that want to enjoy their vacations in a hotel where cuisine, activities, and comfort are created with everyone’s enjoyment in mind.
Live the Be Live Hotels experience
Be Human We support and respect the universally recognized fundamental Human Rights.
Be Human
EMPLOYEE POLICY AND HUMAN RESOURCES
The social commitment of Be Live Hotels is to support and promote positive work environment, the professional fulfillment of each and every employee as well as to respect the employment rights. In addition, our company is committed to respecting and contributing towards the economic development of the local community in which the different hotel establishments are located.
The headquarters are located in Globalia business centre, in Polígono de Son Noguera of Llucmajor, Mallorca (Spain) and the whole hotel chain employs more than 3,800 people, distributed in 3 different continents.
In Be Live Hotels:
1. We value our team and treat them fairly and with respect, in order to ensure that no one is discriminated against because of the age, sexual orientation, gender, ethnicity, religion, culture or disability.
2. We are committed to providing the necessary training to support our employees in their professional career within our company.
3. We comply with the laws and State regulations affecting our employees.
4. We employ local people, where possible.
5. We ensure that all our employees understand the terms and conditions set forth in their employement contracts.
6. We recognize the right to trade union membership.
7. We offer a living wage, never below the minimum wage stipulated by law.
8. We have a protocol in the event of Sexual Harassment and Harassment on Grounds of Sex, which is available to all employees via the Intranet.
9. We encourage our staff to follow the commitments to sustainability supported by the company, in such a way that they understand their respective roles and contribute towards the achievement of the goals and objectives of Be Live Hotels.
Our hotel chain sets social objectives annually. This year, the planned objectives are as follows:
a) Training: From January 2016, 100 percent of employees will be trained in order that they understand their responsibilities for sustainability adopted by the company.
b) Equality Plan: The measures of the Equality Plan are being implemented in all Spanish hotels.
c) Recruitment: It is set a target of 5 percent in the recruitment of employees from the local community.
The Senior Management of Be Live Hotels supports and signs this policy with the intention of protecting the well-being at work of its employees.
Be Customer Satisfaction We guarantee total customer satisfaction through continuous improvement.
Be Customer Satisfaction
QUALITY POLICY
This year 2016, Be Live Hotels has implemented the Quality Assurance Policy in all its Spanish hotels in order to provide an improved and consolidated service not only in terms of accommodation, but also in restaurants, offering a high quality local cuisine, and also improving the range of treatments and Spa facilities.
Quality is important to our business since it gives an added value to our customers. In Be Live hotels we strive to offer our customers the best services that meet and exceed their expectations. We are committed to the continuous improvement system and, therefore, we have established procedures that ensure Quality and provide a standard to follow, which can be measurable and help us to improve our performance.
We have the following procedures and systems established in the whole hotel chain, which help us to achieve our goal of total customer satisfaction:
1. Family and close relationship with our customers
2. Ensuring the quality of service and products offered to our customers
3. Collection and monitoring of customers complaints and suggestions
4. Regular monitoring of customer satisfaction and once the comments and/or complaints are identified, we adopt the measures to improve our service
5. Promoting team work and positive work environment
6. Training and professional development for all our employees
7. Complying with the law and rules applicable in each of our hotels
8. Measurable quality objectives, which reflect our service level standards
The internal procedures, instructions, policies and manuals of Be Live Hotels are reviewed on a regular basis and the Quality objectives are released in different ways in order to keep all employees informed: bulletin boards, intranet, team meetings, etc.
Although the Senior Management of Be Live Hotels has the ultimate responsibility for the Quality, all employees are involved in their own areas of work, helping to ensure that quality is embedded in all our facilities.
SAFETY AND HEALTH POLICY
For Be Live Hotels, it is very important to provide a safe and friendly environment to our employees, customers and suppliers in each of our hotels.
For this reason, we have the tools that provide us a preventive control in the following health and safety areas:
1. Fire protection
We have fire emergency procedures. All our hotels have an endorsed and updated self-protection Plan. Fire-fighting equipments are reviewed periodically. We provide training to our staff annually.
2. Food hygiene
Our staff handling food has the corresponding license. By means of the Hazard Analysis and Critical Control Points (HACCP), control measures are applied in the potential dangers and risks in terms of food hygiene. In addition, every year pest controls are performed.
3. Pools, Spa and Hydromassage bathtub
We have placed warning panels informing about the safety standards on the use of the pool and relax areas. There are emergency procedures and guidelines that are strictly followed to keep vessels clean and disinfected.
4. General safety
Technical Building Codes are met in order to reduce the possibility of injuries caused by slips, trips and falls.
5. Fossil fuels, heating, air conditioning and electrical systems installations
Our maintenance staff receives continuous training to reduce the possibilities of a poor performance in an emergency event due to lack of knowledge of the procedure. Gas appliances, air conditioners, heating and electrical systems are installed, checked and maintained by qualified persons. We have procedures for refrigerant gas leak detection.
6. Security in the handling of chemicals and hazardous substances
All the staff handling chemicals receives training. Work Instructions and Best Practices are available and explained by the Environment Manager of the hotel, and they are also placed near the product.
7. Water management
We take daily, weekly, monthly and annual measures in order to prevent pollution of the water for human consumption, both hot and cold. In addition, all hotels have authorization for the connection to public sewer systems and analytical testing is carried out regularly.
8. Occupational Risk Prevention
The occupational risk prevention team visits our establishments every year to ensure the safety of our employees.
Be Responsive We commit to undertaking initiatives to promote greater environmental responsibility.
Be Responsive
ENVIRONMENTAL POLICY
The Senior Management of BE LIVE HOTELS tourist accommodation is committed to protecting the environment and strives to reduce the operational impact of our establishments.
We continuously look for opportunities to minimize waste generation through recycling, reduction and reuse of waste.
We assess our activities, products and services and monitor their impact on the environment, both present and future, in order to prevent pollution from the outset.
We effectively and efficiently manage hazardous substances, by training the staff and authorized managers.
We involve all our stakeholders (shareholders, customers, employees, suppliers, subcontractors and local community) in the management of environmental processes with the aim to promote their support and recognition.
We appreciate the natural surroundings in which our establishments are located, from the local flora and fauna to the local community, in such a way that we actively collaborate in their preservation and economic growth.
We establish criteria in the selection of suppliers on the basis of their commitment to the environment, through the prevention and control of carbon emissions generated by the transport of goods.
We fit out specific areas such as recycling bins in communal areas that enable everyone to recycle waste, as well as recycling points for the management of hazardous and special waste.
We give recognition to our hotel staff by publishing in Be News their efforts, a magazine that is distributed to agencies, tour operators and end customers during trade fairs.
We work in compliance with international, national and regional legislation.
We set targets and goals in order to efficiently manage, and also to not waste, water and energy.
We involve our staff and younger kids with the aim of raising awareness about the future of our planet.
We hold and maintain up-to-date this policy, which is available to everyone through all channels (website, Channel TV, tablets and information panels).
Be CO2 Less We work to reduce and recycle waste.
Be CO2 Less
We work to reduce and recycle waste.
Be Children We do not hire minors in support of the eradication of child labour.
Be Children
POLICY AGAINST CHILD SEXUAL ABUSE
For Be Live Hotels, tourism is an important source of revenues for countries, areas and places and brings undoubted benefits such as economic development, cultural exchange and international promotion of a particular place, among others.
Tourism is increasingly more accessible for everyone and a growing number of people have the opportunity to visit more places. However, in the same proportion that tourism has increased, undesirable situations have arisen, such as sex trafficking of children and adolescents.
The tourist infrastructure that serves to facilitate the accommodation of customers and helps them to enjoy a good vacation can be also, unconsciously, a space to promote and engage in sexual activities with minors.
In this sense, the tourism sector has a great social responsibility to avoid these harmful situations in the communities and, therefore, we must act together to prevent child abuse.
Be Live Hotels rejects this type of tourism and therefore:
1. We maintain a policy of opposition to child sexual exploitation
2. We do not allow the commercialization of sexual exploitation of children and adolescents in our facilities
3. We raise awareness among our employees about the problem, and we also inform them about the existing laws and the risk of not reporting it
4. We train all the staff in order to identify and report suspicious activities
5. We work in compliance with the applicable laws and cooperate with governmental and non-governmental organizations prosecuting these offences
Procedure:
If an employee suspects that a child is suffering from abuse of any kind, he/she must notify immediately his/her manager and provide detailed information about what he/she has heard or seen or, failing that, he/she must inform the competent authorities handling gender-based violence or child sexual abuse, by calling 062.
As humans, we are committed to protecting our children and adolescents against exploitation of all kinds, both professionally and personally.
Be Eco Be Live Hotels is committed to adopting measures to reduce the environmental impact.
Be Eco
Be Live Hotels is committed to adopting measures to reduce the environmental impact.
Be Community We commit to buying raw materials from local producers, in order to guarantee sustainable development and thus contribute to the reduction of emissions.
Be Community
SOCIAL MANAGEMENT POLICY
The senior management of Be Live Hotels hotel chain aims to ensure good relations among the establishment, the local community and its businesses.
Be Live Hotels ensures that its social and economic impacts are beneficial to the local community, where possible. In this way, the establishment strives to minimize and eliminate any possible negative impact.
The objectives of the Management Policy with the community are as follows:
- Certification. In order to meet the criteria of sustainability, including socio-economic impacts and well-being of the staff, the establishment is putting all its efforts to obtain the Travelife Gold certification during this year.
- Promotion of responsible tourism in the area. Be Live Hotels undertakes to maintain a close relationship with the local community, ensuring the respect of the area where our hotels are located, warning our customers about the importance of caring for and protecting the flora and fauna of the place, and also to not participate in the sale of zoo tickets or any place in which animals are the main attraction.
Our hotel chain is committed to local trade of each hotel, and therefore, local theme dinners are organized weekly in our restaurants and buffets in order to promote and make known the local food.
- Purchasing policy. Be Live Hotels buys and promotes products that are produced locally, ensuring that they meet the preventive measures of health and safety, in addition to the quality required by our customers. This fact helps to reduce CO2 emissions resulting from the transport of products produced outside the location of our hotels.
- Employment. The establishment recognizes the importance of employing local staff as a preference, in order to collaborate with the local economy. The policy preserves the place of destination, which is the basis for future customers and for those who repeat destination.
- Donations and social contributions. Our hotel chain donates articles such as furniture or bed linen, which are not used anymore in the business, to local organizations that can take advantage of them (Cáritas, schools, hospitals, other NGOs...)
Be Live Hotels collaborates with Make a Wish Foundation, which grants wishes to children with serious and terminal illnesses.
Be Live Hotels collaborates actively in local festivals informing customers and organizing local theme dinners at the hotel. Likewise, the hotel facilities are offered for the use and enjoyment of the local community.
Be health and safety We continually take steps to ensure the health and safety of our customers and employees.
Be health and safety
SAFETY AND HEALTH POLICY
For Be Live Hotels, it is very important to provide a safe and friendly environment to our employees, customers and suppliers in each of our hotels.
For this reason, we have the tools that provide us a preventive control in the following health and safety areas:
1. Fire protection
We have fire emergency procedures. All our hotels have an endorsed and updated self-protection Plan. Fire-fighting equipments are reviewed periodically. We provide training to our staff annually.
2. Food hygiene
Our staff handling food has the corresponding license. By means of the Hazard Analysis and Critical Control Points (HACCP), control measures are applied in the potential dangers and risks in terms of food hygiene. In addition, every year pest controls are performed.
3. Pools, Spa and Hydromassage bathtub
We have placed warning panels informing about the safety standards on the use of the pool and relax areas. There are emergency procedures and guidelines that are strictly followed to keep vessels clean and disinfected.
4. General safety
Technical Building Codes are met in order to reduce the possibility of injuries caused by slips, trips and falls.
5. Fossil fuels, heating, air conditioning and electrical systems installations
Our maintenance staff receives continuous training to reduce the possibilities of a poor performance in an emergency event due to lack of knowledge of the procedure. Gas appliances, air conditioners, heating and electrical systems are installed, checked and maintained by qualified persons. We have procedures for refrigerant gas leak detection.
6. Security in the handling of chemicals and hazardous substances
All the staff handling chemicals receives training. Work Instructions and Best Practices are available and explained by the Environment Manager of the hotel, and they are also placed near the product.
7. Water management
We take daily, weekly, monthly and annual measures in order to prevent pollution of the water for human consumption, both hot and cold. In addition, all hotels have authorization for the connection to public sewer systems and analytical testing is carried out regularly.
8. Occupational Risk Prevention
The occupational risk prevention team visits our establishments every year to ensure the safety of our employees.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Mallorca.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
SUSTAINABILITY REPORT
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Mallorca.
Be Save the Med We are committed to reducing and eliminating the impact of single-use plastic products on the environment by following the guidelines of the Plastic Free Balearics GUARDIAN certification.
Be Save the Med
We are committed to reducing and eliminating the impact of single-use plastic products on the environment by following the guidelines of the Plastic Free Balearics GUARDIAN certification.
We have implemented SAVE THE MED guidelines in our hotels. Be Live Collection Palace de Muro, Be Live Adults Only Marivent, Be Live Adults Only La Cala Boutique y Be Live Experience Costa Palma.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
SUSTAINABILITY REPORT
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Tenerife.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
SUSTAINABILITY REPORT
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Tenerife.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
SUSTAINABILITY REPORT
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Tenerife.
Be Green Book Access the Be Green Book and find information about our commitments to the environment and local society
Be Green Book
SUSTAINABILITY REPORT
Access the Be Green Book and find information about our hotel, our commitment to the environment and our commitment to local society as well as to our island of Tenerife.
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