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SUSTAINABILITYBe Live Family Palmeiras Village

Algarve, Portugal

SUSTAINABILITY

INTEGRATED QUALITY AND ENVIRONMENTAL POLICY

Quality and the environment are crucial aspects of our business as they generate added value for our stakeholders, namely shareholders, employees, customers, tour operators, travel agencies, suppliers, subcontractors, public administrations, local hotel associations, non-government associations and the local community. In this sense, Be Live Hotels’ management team, collaborators and workers all undertake to comply with the following:

› To provide our customers with attentive and friendly service.

› To guarantee first class service and products, integrating this aim into our planning and decision-making procedures.

› To adopt measures that enable us to prevent contamination, minimise consumption levels and cut the waste, spillage and emissions produced by our activities, promoting the conservation of natural resources and improving energy efficiency levels.

› To comply with legal requirements and regulations, including, but not limited to, UNE-EN ISO 14001 and UNE-EN ISO 9001 standards, as well as Travelife sustainability criteria.

› To monitor and supervise customer suggestions and complaints lodged via all the channels available and to adopt the necessary measures. › To deal with hazardous substances in an efficient and effective manner based on staff training procedures.

› To inform our stakeholders of all our sustainability policies in order to secure their support and acknowledgement.

› To define, determine and regularly review in accordance with ongoing improvement criteria, compliance with the sustainability policies and our sustainable management programme in order to achieve the objectives set.

› To require our suppliers and subcontractors to operate in accordance with environmental and quality criteria equivalent to the principles described herein.

› To maintain Green Points in communal areas for urban waste and an internal Waste Collection Point where special and hazardous waste is sorted.

› To boost hotel staff motivation by publishing their efforts in the Be News magazine targeting tour operators and travel agencies, as well as on our website, employee portal and in the Fórum in-house magazine.



SOCIAL MANAGEMENT POLICY

The senior management of Be Live Hotels hotel chain aims to ensure good relations among the establishment, the local community and its businesses.
Be Live Hotels ensures that its social and economic impacts are beneficial to the local community, where possible. In this way, the establishment strives to minimize and eliminate any possible negative impact.
The objectives of the Management Policy with the community are as follows:

- Certification. In order to meet the criteria of sustainability, including socio-economic impacts and well-being of the staff, the establishment is putting all its efforts to obtain the Travelife Gold certification during this year.

- Promotion of responsible tourism in the area. Be Live Hotels undertakes to maintain a close relationship with the local community, ensuring the respect of the area where our hotels are located, warning our customers about the importance of caring for and protecting the flora and fauna of the place, and also to not participate in the sale of zoo tickets or any place in which animals are the main attraction.
Our hotel chain is committed to local trade of each hotel, and therefore, local theme dinners are organized weekly in our restaurants and buffets in order to promote and make known the local food.

- Purchasing policy. Be Live Hotels buys and promotes products that are produced locally, ensuring that they meet the preventive measures of health and safety, in addition to the quality required by our customers. This fact helps to reduce CO2 emissions resulting from the transport of products produced outside the location of our hotels.

- Employment. The establishment recognizes the importance of employing local staff as a preference, in order to collaborate with the local economy. The policy preserves the place of destination, which is the basis for future customers and for those who repeat destination.

- Donations and social contributions. Our hotel chain donates articles such as furniture or bed linen, which are not used anymore in the business, to local organizations that can take advantage of them (Cáritas, schools, hospitals, other NGOs...)

Be Live Hotels collaborates with Make a Wish Foundation, which grants wishes to children with serious and terminal illnesses.
Be Live Hotels collaborates actively in local festivals informing customers and organizing local theme dinners at the hotel. Likewise, the hotel facilities are offered for the use and enjoyment of the local community.

SAFETY AND HEALTH POLICY

For Be Live Hotels, it is very important to provide a safe and friendly environment to our employees, customers and suppliers in each of our hotels.
For this reason, we have the tools that provide us a preventive control in the following health and safety areas:

1. Fire protection

We have fire emergency procedures. All our hotels have an endorsed and updated self-protection Plan. Fire-fighting equipments are reviewed periodically. We provide training to our staff annually.

2. Food hygiene

Our staff handling food has the corresponding license. By means of the Hazard Analysis and Critical Control Points (HACCP), control measures are applied in the potential dangers and risks in terms of food hygiene. In addition, every year pest controls are performed.

3. Pools, Spa and Hydromassage bathtub

We have placed warning panels informing about the safety standards on the use of the pool and relax areas. There are emergency procedures and guidelines that are strictly followed to keep vessels clean and disinfected.

4. General safety

Technical Building Codes are met in order to reduce the possibility of injuries caused by slips, trips and falls.

5. Fossil fuels, heating, air conditioning and electrical systems installations

Our maintenance staff receives continuous training to reduce the possibilities of a poor performance in an emergency event due to lack of knowledge of the procedure. Gas appliances, air conditioners, heating and electrical systems are installed, checked and maintained by qualified persons. We have procedures for refrigerant gas leak detection.

6. Security in the handling of chemicals and hazardous substances

All the staff handling chemicals receives training. Work Instructions and Best Practices are available and explained by the Environment Manager of the hotel, and they are also placed near the product.

7. Water management

We take daily, weekly, monthly and annual measures in order to prevent pollution of the water for human consumption, both hot and cold. In addition, all hotels have authorization for the connection to public sewer systems and analytical testing is carried out regularly.

8. Occupational Risk Prevention

The occupational risk prevention team visits our establishments every year to ensure the safety of our employees.

EMPLOYEE POLICY AND HUMAN RESOURCES

The social commitment of Be Live Hotels is to support and promote positive work environment, the professional fulfillment of each and every employee as well as to respect the employment rights. In addition, our company is committed to respecting and contributing towards the economic development of the local community in which the different hotel establishments are located.
The headquarters are located in Globalia business centre, in Polígono de Son Noguera of Llucmajor, Mallorca (Spain) and the whole hotel chain employs more than 3,800 people, distributed in 3 different continents.
In Be Live Hotels:

1. We value our team and treat them fairly and with respect, in order to ensure that no one is discriminated against because of the age, sexual orientation, gender, ethnicity, religion, culture or disability.

2. We are committed to providing the necessary training to support our employees in their professional career within our company.

3. We comply with the laws and State regulations affecting our employees.

4. We employ local people, where possible.

5. We ensure that all our employees understand the terms and conditions set forth in their employement contracts.

6. We recognize the right to trade union membership.

7. We offer a living wage, never below the minimum wage stipulated by law.

8. We have a protocol in the event of Sexual Harassment and Harassment on Grounds of Sex, which is available to all employees via the Intranet.

9. We encourage our staff to follow the commitments to sustainability supported by the company, in such a way that they understand their respective roles and contribute towards the achievement of the goals and objectives of Be Live Hotels.

Our hotel chain sets social objectives annually. This year, the planned objectives are as follows:
a) Training: From January 2016, 100 percent of employees will be trained in order that they understand their responsibilities for sustainability adopted by the company.

b) Equality Plan: The measures of the Equality Plan are being implemented in all Spanish hotels.

c) Recruitment: It is set a target of 5 percent in the recruitment of employees from the local community.

The Senior Management of Be Live Hotels supports and signs this policy with the intention of protecting the well-being at work of its employees.



POLICY AGAINST CHILD SEXUAL ABUSE

For Be Live Hotels, tourism is an important source of revenues for countries, areas and places and brings undoubted benefits such as economic development, cultural exchange and international promotion of a particular place, among others.

Tourism is increasingly more accessible for everyone and a growing number of people have the opportunity to visit more places. However, in the same proportion that tourism has increased, undesirable situations have arisen, such as sex trafficking of children and adolescents.

The tourist infrastructure that serves to facilitate the accommodation of customers and helps them to enjoy a good vacation can be also, unconsciously, a space to promote and engage in sexual activities with minors.

In this sense, the tourism sector has a great social responsibility to avoid these harmful situations in the communities and, therefore, we must act together to prevent child abuse.

Be Live Hotels rejects this type of tourism and therefore:

1. We maintain a policy of opposition to child sexual exploitation

2. We do not allow the commercialization of sexual exploitation of children and adolescents in our facilities

3. We raise awareness among our employees about the problem, and we also inform them about the existing laws and the risk of not reporting it

4. We train all the staff in order to identify and report suspicious activities

5. We work in compliance with the applicable laws and cooperate with governmental and non-governmental organizations prosecuting these offences

Procedure:

If an employee suspects that a child is suffering from abuse of any kind, he/she must notify immediately his/her manager and provide detailed information about what he/she has heard or seen or, failing that, he/she must inform the competent authorities handling gender-based violence or child sexual abuse, by calling 062.

As humans, we are committed to protecting our children and adolescents against exploitation of all kinds, both professionally and personally.

Llucmajor, February 2016

 

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